Supergroup

20/03/2009

Scania SA partners with Super Group

Supply Chain’s Automotive business has landed the Scania account effective 2 January 2009. The contract involves managing the total outbound distribution of parts and accessories to Scania dealers as well as all inter-dealer deliveries.

Super Group’s relationship with Scania started in 1999 when the Response Couriers business unit started handling the same day deliveries for Scania. Working closely with the client we have built this relationship up to the point where Scania has now entrusted us to manage their entire outbound distribution network.

Despite tough economic conditions Scania experienced strong volume growth in 2008, selling over 800 trucks. Their operation is highly service orientated and they have recently focused on expanding their ‘support hub’ and local dealer network while at the same time strengthening their support to dealerships in sub-Saharan Africa. Forty percent of Scania South Africa’s volume is now exported into Africa where Scania is the top seller in the heavy and extra-heavy truck arena as well as in the passenger bus market.

A key factor that helped Super Group secure the business was the impressive technology platform, My Dashboard, which was developed in-house. This web-based tracking system enables Scania management and dealers to track the delivery progress of orders and even view the electronic proof-of-delivery once completed.

The My Dashboard website has been customised and branded specifically for Scania with permission-based access allowing the client to determine the individual user’s level of access. It is a powerful, value-added tool which Scania is able to offer its dealer network, allowing them not only to track order progress but also place inter-dealer collections and notify Super Group of any discrepancies such as short or damaged items. This ensures fast, accurate billing and improved customer service.

The team consists of an account manager, supervisor and six operational staff who will be responsible for the checking, packing and dispatching of parts. Super Group has further been tasked to manage the inbound process and receiving area. "We have enjoyed a successful working relationship with Super Group for several years now and we have been impressed with the new technology enhancements and innovation that they have introduced to our supply chain. It was an easy decision to partner with them for the management of our outbound distribution," says Scania National Parts Manager, Theunes van der Westhuizen.